Supporting a leading challenger bank through rapid growth
Since our inception, we have been working closely with a leading bank, a digital challenger redefining what modern banking looks like.
Founded in 2014, they offer a smarter, fairer and more human alternative to traditional banking. As their growth accelerated, they needed a recruitment partner who could keep pace. Not just filling roles but building teams that reflected their culture and ambition.
That is where we came in.
At Creideas, recruitment is judgement, not volume. Every search starts with a proper conversation, every shortlist is built on what actually fits, and every relationship is treated as something worth keeping.
The Challenge
They were growing quickly and needed to scale their teams just as fast. From the start, they were clear: they wanted quality and speed.
Our first brief was to find 25 permanent and 25 temporary hires across key areas including:
- Anti-Money Laundering Analysts
- KYC Analysts
- Fraud Investigators
- Customer Support roles
- EA and PA Support
- HR
These hires spanned multiple sites and ranged from entry level to senior management.
Our approach
With years of experience supporting fast-moving FinTech businesses, we knew what to expect and how to deliver.
We adapted quickly, built strong working relationships with their in-house recruitment team, and provided practical support at every stage. Specialist consultants who knew the market, not generalists working from a template.
Here is how we made it happen
- Set up and ran recruitment days at their offices, alongside telephone and video interviews
- Managed targeted advertising across job boards and social media
- Actively headhunted candidates from other challenger banks and built dedicated talent pools through LinkedIn and our database for a steady pipeline
- Provided interview packs with preparation tips tailored to the business
- Worked closely on regional salary benchmarking and hard-to-fill roles
- Supported their commitment to Diversity and Inclusion, including running monthly workplace seminars
Here is what has happened since
Around 400 placements across multiple locations and divisions, including:
- Accountancy, Finance, Risk and Compliance
- Chief of Staff and Operations (including banking)
- Reception, Facilities and Office Support
- Management Information and Data
- Marketing and Communications
- HR, Recruitment, Talent and Learning & Development
Upskilled their internal talent and management teams through 1:1 interview training. This covered:
- Prepping for an inclusive interview, including questioning techniques and competency-based questions
- NLP at interview, including follow up webinars with a coaching expert
- Neurodiversity and interviewing with different personality types workshop
- Imposter syndrome and confidence workshops
Results we are proud of
Numbers do not tell the whole story, but they do show the difference judgement-led recruitment makes.
100 – hires made in the first 6 months
400+ – hires placed since 2019
96% – fill rate across permanent, temporary and fixed-term roles
91% – temp retention rate
40 – contractors hired in Cardiff in 6 weeks, 100% fulfilment
15 to 20 – additional hires from a successful referral campaign
- Trained and upskilled the senior management and talent team
- Delivered regular market insights and competitor salary data